Name: VitaNatural Indonesia - Premium Natural Vitamin Supplements
Address: Jl. Sudirman No. 123, Sudirman Central Business District, Jakarta Pusat 10220, Indonesia
Telephone: +62 21 2555 8900

1. Introduction and Acceptance

Welcome to VitaNatural Indonesia, operated by PT VitaNatural Indonesia - Premium Natural Vitamin Supplements. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing or using our website located at our domain, purchasing our products, or engaging with our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and PT VitaNatural Indonesia. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

2. Definitions

Throughout these Terms, the following definitions apply:

"Company," "we," "us," or "our" refers to PT VitaNatural Indonesia - Premium Natural Vitamin Supplements
"Website" refers to our online platform and all associated pages
"Products" means all natural vitamin supplements and related items sold by us
"Services" includes consultation services, educational resources, and customer support
"User," "you," or "your" refers to any individual or entity accessing our website or using our services
"Account" means a registered user profile on our platform

3. Use of Services

Our website and services are intended for users who are at least 18 years old or have parental consent. By using our services, you represent that you meet this requirement.

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not use our website:

In any way that violates applicable laws or regulations
To transmit or procure the sending of any advertising or promotional material without our consent
To impersonate or attempt to impersonate the Company, employees, or other users
To engage in any automated data collection or scraping activities
To interfere with or disrupt the website or servers

4. User Accounts and Responsibilities

To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

When creating an account, you must provide accurate, current, and complete information. You agree to update your information to keep it accurate and current.

You must notify us immediately of any unauthorized use of your account or any other security breach. We reserve the right to suspend or terminate accounts that we believe have been compromised or are being used inappropriately.

You are responsible for maintaining the security of your account and for all activities that occur under your account. You agree to indemnify and hold us harmless from any claims arising from your failure to maintain account security.

5. Product Information and Orders

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

All product prices are listed in Indonesian Rupiah (IDR) and are subject to change without notice. We reserve the right to modify or discontinue products at any time.

By placing an order, you offer to purchase products at the prices indicated. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

Product images are for illustrative purposes only. Actual products may vary in appearance from images shown on our website due to natural variations in raw materials and manufacturing processes.

6. Payment Terms

Payment for products and services must be made in full at the time of order unless other arrangements have been agreed upon in writing.

We accept the following payment methods:

Credit and debit cards (Visa, Mastercard, American Express)
Bank transfers
Digital payment platforms (GoPay, OVO, DANA, LinkAja)
Other payment methods as displayed on our website

All payments are processed securely through encrypted connections. You authorize us to charge your chosen payment method for the total amount of your order, including applicable taxes and shipping fees.

If payment is declined or reversed, we reserve the right to cancel your order and recover any associated costs.

7. Shipping and Delivery

We ship products throughout Indonesia using various courier services. Shipping costs and delivery times vary based on your location and the shipping method chosen.

Estimated delivery times are provided as guidelines only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including weather conditions, customs processing, and courier performance.

Risk of loss and title for products pass to you upon delivery to the shipping address. You are responsible for inspecting products upon delivery and reporting any damage or discrepancies within 48 hours.

We are not liable for delays caused by circumstances beyond our reasonable control, including natural disasters, government actions, or transportation disruptions.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund under our return policy.

To be eligible for a return:

Items must be returned within 14 days of delivery
Products must be unopened, unused, and in original packaging
You must provide proof of purchase
Certain products may not be eligible for return due to health and safety regulations

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned items. Shipping costs are non-refundable unless the return is due to our error.

For defective or damaged products, please contact our customer service team immediately with photos and description of the issue.

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of PT VitaNatural Indonesia or its content suppliers and is protected by Indonesian and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our material without our express written consent.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written permission. All other trademarks not owned by us that appear on our website are the property of their respective owners.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy. You have the right to access, update, or delete your personal information in accordance with applicable laws.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

For detailed information about how we collect, use, and protect your data, please review our Privacy Policy available on our website.

11. Limitation of Liability

To the fullest extent permitted by law, PT VitaNatural Indonesia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.

Our total liability to you for any claims arising from your use of our services shall not exceed the amount you paid for the products or services giving rise to the claim.

We are not responsible for:

Any allergic reactions or health issues resulting from product use
Interactions with other medications or supplements
Results that may vary based on individual health conditions
Third-party websites or services linked from our site

You acknowledge that you use our products at your own risk and should consult with healthcare professionals before starting any supplement regimen.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Jakarta, Indonesia.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

13. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page and may provide additional notice through email or website notifications.

Your continued use of our services after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must discontinue use of our services.

We encourage you to review these Terms periodically to stay informed about your rights and obligations.

14. Contact Information

If you have any questions about these Terms of Service, please contact us using the information below:

PT VitaNatural Indonesia

Jl. Sudirman No. 123, Sudirman Central Business District
Jakarta Pusat 10220, Indonesia

+62 21 2555 8900

[email protected]

Business Hours:
Monday - Friday: 9:00 - 18:00 WIB
Saturday: 9:00 - 15:00 WIB

For privacy-related inquiries, please refer to our Privacy Policy or contact our Data Protection Officer at the email address above.