Privacy Policy
Your privacy is fundamental to our commitment at PT VitaNatural Indonesia. This policy outlines how we collect, use, and protect your personal information.
Effective Date: January 1, 2024
Last Updated: January 1, 2024
PT VitaNatural Indonesia - Premium Natural Vitamin Supplements ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vitanatural.id and use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account on our platform
- Subscribe to our newsletter or educational resources
- Purchase our natural vitamin supplements
- Request nutritionist consultation services
- Submit reviews or testimonials
- Contact us through our contact forms or customer service
- Participate in surveys, contests, or promotional activities
This information may include your name, email address, phone number, shipping address, billing information, health-related preferences, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and geographic location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
- Device identifiers and cookies
2. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- • Processing and fulfilling orders
- • Providing customer support
- • Scheduling consultations
- • Managing your account
Communication
- • Sending order confirmations
- • Providing educational content
- • Responding to inquiries
- • Sending promotional materials
Improvement
- • Analyzing website usage
- • Improving our products
- • Enhancing user experience
- • Developing new features
Legal & Security
- • Complying with legal obligations
- • Protecting against fraud
- • Enforcing our terms
- • Ensuring website security
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers, including:
- Payment processors for secure transactions
- Shipping companies for order delivery
- Email service providers for communications
- Analytics providers for website improvement
- Cloud storage providers for data backup
Legal Requirements
We may disclose your information if required by law or in response to valid legal processes, such as court orders, subpoenas, or government requests.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- • SSL encryption for data transmission
- • Secure servers with regular security updates
- • Access controls and authentication measures
- • Regular security audits and monitoring
- • Employee training on data protection
5. Your Rights and Choices
You have several rights regarding your personal information:
Access Rights
You can request access to the personal information we hold about you.
Correction Rights
You can request correction of inaccurate or incomplete information.
Deletion Rights
You can request deletion of your personal information, subject to legal requirements.
Portability Rights
You can request a copy of your data in a structured, machine-readable format.
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve our website functionality
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website. For more detailed information about our cookie usage, please refer to our Cookie Policy.
7. International Data Transfers
Your information may be transferred to and processed in countries other than Indonesia. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place to protect your information.
8. Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
PT VitaNatural Indonesia
Premium Natural Vitamin Supplements
Jl. Sudirman No. 123
Sudirman Central Business District
Jakarta Pusat 10220, Indonesia
Contact Details
Phone: +62 21 2555 8900
Email: [email protected]
Business Hours:
Mon-Fri: 9:00-18:00 WIB
Sat: 9:00-15:00 WIB
This Privacy Policy is effective as of the date stated above and governs our collection, use, and disclosure of your personal information.